Delivery Information

Overall shipping info
Info about Fedex
Info about DPD
Info about PostNL
Info about DHL

 


Shipping Incontinence products to every Country in the World.

Always in a discrete (neutral) packaging!


If an order has been paid on work days monday to friday before 13:30pm (CET), the order will be shipped the same day.

 

Orders can be shipped by us daily using using the following cariers: PostNL, Fedex, DPD
 
We know how important discrete packaging is.
That is why we take special care in packaging our orders in strong blanc cardboard boxes.
The address label does not contain any information about this webshop or related.
From the outside of the box nobody can tell what's inside.
 
Phone numbers are included on address labels by default to increase chances of a successful delivery.
In most cases providing a correct phonenumber is necessary.
If you do not want your phone number included on the address label of your package,
please state your wish in by writing a note during checkout.
 
Some couriers may try to deliver to your neighbors and leave a note when you are not at home.
If you do not want that to happen, please leave the following message during checkout "do not deliver at neighbors".
This sadly won't promise it will not happen, but at least some couriers will do as asked.
 
If access codes or other special information is needed for couriers to successfully deliver your order,
please make sure to include all neccesary information during checkout.
 
Make sure to check your address in your order confirmation email.
If there is something missing/wrong, please reply to order confirmation email emediatly with the right address information.
 
After an order has been shipped, we will send track and trace information.
 
Please note that shipments can be delayed by customs clearance.
Applicable for NON EU Countries only.
 
Shipping costs are calculated by weight, country and in some cases volume
To accurately calculate shipping costs for the products you like to be send to your destination country, you need to add the products you like to the shopping cart,
Then go to shopping cart, select your order destination country and click on the "Get Quotes" button.
Sadly shipping cost are impossible to calculate before last step during checkout.
 
 
 
 


Openinghours for order pickups at warehouse in Eindhoven, Netherlands:

Monday to Friday  8:00 AM - 5:00 PM

Very important! Orders can only be picked up if ordered at least 1 day before pickup and the order is paid.

Sadly we no longer have showrooms and ordering in place and paying directly is no longer possible.



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FedEx:
 
Extremely fast and reliable courier, often at very compatitive prices.
Shipping to your house address as usual or to a Fedex Pickup location.


 FedEx Pickup Locations:  Global Search
(On top page find I want to... click on More dropdown link and select Hold at location to search only for real fedex pickup locations)


WARNINGyou need to pickup the parcel within 7-14 days after delivery to parcelshop.

   
Because Fedex comes to pickup early, orders placed before 12am (CET)  will be shipped the same day,
everything ordered after 12am will be shipped the day after.

 
 
FedEx Transit times Priority: Download .PDF file here
FedEx Transit times Economy: Download .PDF file here

Fedex tracking: International
 
 

Shipping to PO Box is not possible using FedEx,

please use PostNL instead


 

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With DPD we can ship orders cheap, quickly and reliable to house address or DPD pickup location.

DPD Pickup Location Countries: United Kingdom, Germany, Netherlands, France, Belgium, Luxembourg, Austria  

Spain, Portugal, Denmark, Czeck Republic


 DPD Pickup Search:  UK DE NL FR BE LU AT PT ES  DK  CZ 


WARNING: you need to pickup the parcel within 7-14 days after delivery to parcelshop.


DPD transit times can be found here: DPD Transiontimes


DPD parcel tracking: International



DPD has been disabled for NON EU countries simply because they get way too expensive in comparison to PostNL and Fedex


Shipping to PO Box is not possible using DPD,

please use PostNL instead

 

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PostNL:
 
Often the cheapest shipping option with multiple Delivery attempts to a specified House Address, PO Box or official Post Office.
Where all other Couriers do the pickup and delivery mostly themselves, PostNL sends the parcel to your Countries Courier who will then do the delivery.
If you are not at home the first day, in most cases the courier will try or try to deliver at neighbours again the next day. (if not specified differently)
After unsuccessful delivery attempt, your courier should leave a note with a near post office where the order can be picked up.
Sadly since PostNL works with different Couriers having different rules, not all Couriers will leave a message or try twice :(

Therefore it is always important to keep track of the tracking info we provide after your order is shipped.
After unseccesful delivery the order will remain 7-14 days at a local post office, then will be returned to sender.
Customer will be notified when an order has come back.
 
For more information, please look at the PostNL website.
 
PostNL Homepage:  http://www.postnl.nl
 
Tracking Sites:  PostNL Trackingsite  /  http://parcels-uk.tntpost.com
 
Search for PostNL Pakjegemak Pickup Locations in: Netherlands

WARNINGyou need to pickup the parcel within 7-14 days after delivery to parcelshop.

Please keep in mind that shipments can be delayed by customs clearance.
Should be only applicable to countries outside of Europe.
 
If building access codes or other special information are required for couriers to deliver an order successfully,
please provide all necessary information during checkout or if necessary via email.
 
Check the address with your order confirmation e-mail.
If something needs to be changed, please reply by email with the correct information.
 
 
Destination Duration in working days
 
Belgium 1 -  2
France 2 -  3
United Kingdom 2 -  4
Germany 2 -  3
Australia 6 -  8
Brazil 6 -  9
Canada 5 -  6
Hongkong 5 -  7
Israel, Japan, Singapore 4 -  5
Suriname 5 -  8
United States 4 -  8
Zouth-Afrika 8 - 10

If your country transition time is not listed above, please check here:

PDF File download with transition times to all Countries
 
It's a Dutch file but all necessary information should be readable.
 


 


DHL: (temporary) unavailable 
 
Quick, cheap and reliable courier for shipping to house addresses in Europe.
Sadly delivery to Pickup locations from the Netherlands to Germany is blocked :(

We might be able to ship to some other countries DHL pickup locations, Please check you local DHL site to be sure.
Find a Service Point near your address here: DHL Netherlands

WARNINGyou need to pickup the parcel within 7-14 days after delivery to parcelshop.
Evening delivery is only on work days Monday to Friday, Saturday delivery would be during the day

 

Transition times for DHL is 1-2 days for the Netherlands

1-3 days for Belgium, Austria, Luxembourg and Germany

2-4 days for pretty much all other EU countries.


DHL tracking: 
International


DHL has been disabled for NON EU countries simply because they are way too expensive in comparison to PostNL and Fedex


Shipping to PO Box is not possible using DHL,

please use PostNL instead

 

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